The interaction between humans and machines has grown exponentially. You may have used voice assistants like Siri, Alexa, or chatbots, and been surprised that interaction with them is more conversational than robotic.

Voice assistants are becoming a crucial help in many people’s lives. They can be used on multiple devices like cars, phones, watches, and at home.

You can ask them to play music, read the news, control your electronic devices, and carry out other tasks. Let’s see an example -

How do you think they talk like an actual person? It is a part of something called “conversation design”. The voice commands that you give to your devices are created by conversation designers.

Conversation design is a design language based on human conversation. It works very carefully to include all possible scenarios that may happen in a human’s life.

Conversation designers are the architects. They curate the conversation. They define the flow and its underlying logic in a detailed design specification that represents the complete user experience.

The experience is designed to give the chatbot/voice assistant personality, voice, and human-like qualities.

Check out a Conversation Design quick reference from Google -