The Jack Welch guide to running a company
Nov 29, 2021 · 3 mins read
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Organizational values
During Jack Welch’s 20-year reign as chairman and CEO of General Electric (GE), the company’s stock price grew by 4,000% and revenues increased by $105bn.
He was named “manager of the century” by Fortune and retired with a severance payment of $417m in 2001.
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But Welch also had a reputation for being direct and ruthless. His first five years as CEO of GE saw him fire over 100,000 people: a flair for downsizing that would earn him the name Neutron Jack. In 2005, Welch explained his management style in the bestselling book Winning.
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Welch believed that candor should be encouraged and rewarded. We tend to hold back a little to spare others’ feelings, but people must be able to speak freely in a business environment. Otherwise, it’s a waste of intellectual resources.
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At GE, employees would be gathered in large groups to brainstorm solutions without supervision. Bosses promised to respond to 75% of their anonymous recommendations or ideas immediately afterward and 25% within a month. Productivity skyrocketed as a result.
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Successful businesses have a simple strategy. That strategy is built on “lightbulb” moments of inspiration. You need high-quality staff to uncover those moments and execute them tirelessly.
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The “20-70-10” rule dictates that every workforce has the same composition: 20% are top performers, 70% are average, 10% are sub-par. The goal is to reward the top 20%, motivate the 70% to join the top 20%, and get rid of the bottom 10%.
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Firing 10% of staff every year can instill fear, so it’s important that all performance evaluations must be done fairly. This requires developing a rigorously objective review system.
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When hiring people, look for three qualities: 1) integrity i.e. honest, with a good reputation 2) Intelligence 3) Maturity (resilience and humility). Positivity is a valuable bonus, as it will have a knock-on effect on other employees.
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A company must have a clear mission. The values of any organization exist to emphasize that mission. There must be no wishy-washy stuff here; only an actionable code that helps you achieve goals. Reward those who embody your values; punish those who don’t.
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To add to the simplicity, there should be as little hierarchy and bureaucracy as possible. Everyone should know their responsibilities and who to report to. More layers = more issues.
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